After Sales Support

Dear Customers,

Thank you for choosing products. In order to make you satisfy our service and have better purchase experience, we promise you the following supports after you purchase products:

Promise Of Quality

We guarantee that all marked product quality (China made new, Original new, Re-manufactured and other quality that we indicate to) and product packages are real. After customers purchasing our products, we will provide related product technical data and technical training.

Promise Of Products

. If there is any product performance failure after customers receive the injector from within 15 days , customers can choose to replace it or repair it with conditions of no appearance damage on the injector surface.

. After receiving the injector within 6-12 months, and customers have doubts on product’s quality problems, it can be returned for replacement after our after-sales engineer identifies that there is really a quality problem.

Promise Of Services

. We will answer the after-sales consultation within 24 hours during working days.

. For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

. If there is any technical support required, we will require for specific problems and reply within 24 hours during working days.

1.injector2645A747 provides order invoice, customs code, insurance policy, packing list, bill of lading etc.

2. Products are in shipping ( about 7- 10 days);

3. Customs notifies customers for customs clearance;

4. Customers process customs clearance.

. Foreign purchase of products requires customs declaration, and customs declaration fees are incurred. The specific fees are according to the different countries’ policy. 

. After purchasing our products, please do not miss any contact calls and emails during the transportation of the goods. The calls may come from the local customs and logistics company to communicate customs clearance matters. If customers miss the contact of the customs and the logistics company, the purchased products may not be able to delivery on time or being detained by customs or returning and incurs high costs.   

How long does it usually take for customs clearance?

Customs clearance time depends on the customs policies of different countries. However, if the customs declaration data are normal, the customs believes that there is no tax-related, the verify risk is low, and no other control inspections, the clearance will be finished very soon.

Precautions for customs clearance.

1. Learn about the item restrictions in destination countries to avoid customs seizures;

2. Familiar with the customs policy of the destination country.

After Sales Support-injector-2645a747